Emotion AI for Conversational Insights
Gain insights into how users, customers, and coworkers respond using AI. Bridge communication across people, screens, and languages.
Featured in:
Pulse API
Analyze vocal tone for real-time or post-call conversational analytics.
Voice output of your system can be used to understand emotion, whether it be from a direct audio recording, a video call, a team meeting, or an interview.
Capture Interactions
Using our patent-pending emotion technology, you can receive either live or post-meeting emotion analysis with an emotionally intelligent Copilot.
Classify Emotions
Understand high and low points in conversation, using emotion-aware genAI to gather insights. Display data in Valence’s call dashboard or integrate with your own.
Gather Insights
Customer understanding closes deals
Get real-time insights on customer emotions throughout the entire sales cycle to understand inflection points, core needs, key objections, probability of deal close.*
Sell customers what they actually want
Understanding customer emotion in marketing test groups helps you optimize creative content so every customer can see themselves in your campaigns.*
Keep your customers happy
Demystify customer intentions with scientific emotion data instead of an imprecise NPS score.*
Team cohesion made easier
Gain insights into how users, customers, and coworkers respond to whatever using AI. Bridge communication across people, screens, and languages.**
Backed by science
Our AI is built using advanced machine learning techniques and inspired by principles from computational neuroscience, allowing our processing to mimic and augment the human brain's ability to process vocal tone.
Improve Customer Understanding with Emotion AI
Interested in trying out Pulse API?
*From Cogito’s telecom emotion AI case study
**From Catalyst’s empathetic leadership study